Frequently Asked Questions
Find answers to the most common questions about our services, bookings, and more.
We recommend booking in advance, especially on weekends and evenings, to make sure your preferred time and therapist are available. You can book by calling or WhatsApp-ing us at +91 97764 87835.
We're open daily from 10:00 AM to 8:00 PM, including weekends. Timings may vary on public holidays.
Yes, walk-ins are welcome based on therapist availability, but booking ahead helps us guarantee you a slot without any waiting time.
We accept cash, UPI, and all major debit/credit cards. Please confirm your preferred payment method with our front desk when booking.
Absolutely — if you had a great experience with a particular therapist, mention their name while booking and we'll do our best to accommodate your request.
Yes. We follow strict hygiene protocols — fresh linens for every client, sanitised equipment, and clean, well-ventilated treatment rooms.
Avoid a heavy meal right before your session, arrive a few minutes early to relax, and let your therapist know about any injuries, allergies, or health conditions beforehand.
We kindly request at least 2 hours' notice if you need to cancel or reschedule your appointment, so we can offer the slot to another client.
Yes, we offer multi-session packages and seasonal offers on select therapies. Ask our front desk about current packages when you visit or call in.
Yes, Zenova Salon & Spa welcomes both men and women for all our massage and spa therapies.
Our massage sessions typically range from 30 minutes to 90 minutes, depending on the therapy you choose. We recommend 60 minutes for a full body massage.
You can wear comfortable, loose-fitting clothes to the session. During the massage, you'll be properly draped with fresh linens, and only the area being worked on will be exposed.
Yes, but we recommend consulting your doctor before booking a massage. Our therapists are trained in prenatal massage techniques and can adapt the session accordingly.
Swedish massage uses long, gentle strokes for relaxation and improving circulation. Deep Tissue massage uses firm pressure to target deep muscle layers and release chronic tension.
Yes! We offer couple's massages and group bookings. Please call us in advance so we can arrange the necessary therapists and rooms for your group.
Yes, we use premium natural and organic oils, creams, and skincare products that are gentle on the skin and free from harsh chemicals.
It depends on your needs. For general relaxation, once a month is great. For chronic pain or stress, weekly or bi-weekly sessions are more beneficial.
Yes! Gift vouchers are available at the salon. They make a perfect gift for birthdays, anniversaries, or just to show someone you care.
If you're running late, please call us. We'll do our best to accommodate you, but your session may be shortened to avoid delaying other clients.
Yes, we have parking available near the salon. You can park at the designated spots beside the Nuagaon Petrol Pump.